Currently viewing the tag: "yelp"

The use of online social business review sites, such as Yelp, Foursquare, Urbanspoon/Zomato, TripAdvisor, and many others, has grown significantly over the past few years. As of 2016, Yelp had 135 million monthly visitors and 95 million reviews; Yelp first became a profitable company in 2014. While social review platforms provide [...]

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Anonymous Yelp-ers Face a New Challenge

On January 20, 2014 By Torrey Samson

Since Yelp launched in 2004, thousands of unhappy customers have aired their grievances there anonymously. However, Hadeed Carpet Cleaning of Alexandria, Virginia pushed back, bringing a defamation suit against several of its negative reviewers and claiming that their Yelp submissions were completely fabricated. The company is arguing the reviewers were not actual customers, and has [...]

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